What is a Digital AI Twin?
The rise of the metaverse is creating exciting possibilities in the digital world. One of the most fascinating of these is the idea of “Digital AI Twins”.
A Digital AI Twin is a virtual representation of a human that houses its host’s knowledge, replicates their personality and is potentially capable of carrying out tasks for its human counterpart unsupervised. A Digital AI Human Twin would ideally reflect its unique human counterpart's desires, goals, and personality preferences.
Although the technology is still in its infancy, Digital AI Twins are a possibility today because of the improvements that have been made in machine learning and cloud computing, the latter of which is an important player in Industry 4.0. With the accompanying explosion of social media apps and increased data and information sharing, people are creating digital footprints of themselves that can be harnessed to create digital copies of their host.
The idea of Digital AI Twins is to create virtual agents that can communicate with, collaborate with, and augment people more effectively to make work better and more enjoyable.
AIQOM AI’s Geminai Project is dedicated to the creation of Digital AI Twins.
Who is an AI Citizen?
An AI Citizen, as defined by Stallion AI CEO Samer Obeidat in his book, “The Artificial Intelligence Citizen” is a person who understands their role and responsibility in the emerging AI-powered future and is committed to the ethical and responsible use of AI for the benefit of humanity.
Mark Zuckerburg once said about Artificial Intelligence: “Whenever I hear people saying AI is going to hurt people in the future, I think yeah, you know, technology can generally always be used for good and bad, and you need to be careful about how you build it and you need to be careful about what you build and how it is going to be used.”
A known AI optimist, the Facebook founder stressed through the above quote that the single most crucial factor that will determine the role AI plays in humanity’s future will be shaped by society itself. Society is, of course, you and I. We hold all the cards.
What is the value of this deck of cards that we carry and how can we best play the hand that we hold to achieve the best possible results now and in the future? The answer is straightforward – we must all become AI Citizens.
To become an AI Citizen is first to understand what Artificial Intelligence is and its increasing space in our daily lives. Artificial Intelligence (AI) is the capacity of a computer system to perform tasks that are typically associated with intelligent beings e.g. the ability to reason and learn from previous experiences. Think about that for a minute. AI is essentially a computer system acting in much the same way you do!
We can usher in a new era of positive human-AI collaboration with a transformative potential unlike anything we have seen in human history with AI citizenship.
You should care about AI because it is not simply a “trend” and because despite all of its potential good, it has its real-world cons. Think about algorithmic bias – a situation where an AI system inherits the prejudices of its developers. If used in a recruitment process, an AI system like this could deny job applicants a fair chance due to their racial/ethnic background or even gender! Some of these biases are the unintended consequences of developers who fail to account for individual differences in building their programs.
An AI Citizen is aware of the potential risks involved in building an AI solution and ensures that AI applications are fair for all to use. An AI Citizen understands that an AI system is not self-aware and so cannot understand “good” or “bad”. So, the AI Citizen strives to guarantee that AI is used for “good” always.
Digital AI Twins and AI Citizenship in the Hospitality Industry
Data from a Panopto report on workplace knowledge and productivity estimates that:
i. 81% of employees consider knowledge gained from hands-on experience as the most challenging to replace once it is lost.
ii. 85% of employees believe that it is important to preserve and share unique knowledge in the workplace to increase productivity.
iii. 42% of institutional knowledge is unique to an individual.
These facts highlight the reverence accorded to the knowledge of industry veterans and experienced experts. There is a massive gap to be bridged to ensure that their knowledge is preserved for growing generations to leverage.
This is where Digital AI Twins come in. By copying the knowledge of a hospitality industry expert to a digital host, we can ensure that experience is never lost to the slippery hands of time.
The added advantage of AI Citizenship is that it further helps to contextualize that knowledge to utilize the integration of AI technologies in the hospitality industry in ethical ways.
The collaboration of seasoned knowledge and new technologies is a powerful combination that can be used to drive transformation in the hospitality industry.
As a related concept, digital twins can be applied to the infrastructure i.e. the actual physical hotel buildings. The management of the hotel can be done virtually to handle operations such as room occupancy, predictive maintenance, resource utilization, etc.